8upd Privacy Policy — Your Information, Our Responsibility

We collect various types of information when you register and use the 8upd platform. This information is used to improve our service quality and ensure a safe environment.

2.1 Information You Provide

• Full name and date of birth (for age verification)
• Email address and password (for account creation)
• Mobile number (for verification and communication)
• Bangladeshi national identity card or other identity documents (for KYC verification)
• Payment information — relevant details for bKash, Nagad, Rocket, Upay, or bank accounts
• User-preferred language and notification settings

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and device details
• Login time on the platform, session duration, and usage patterns
• Pages visited, links clicked, and search history
• Information collected through cookies and similar tracking technologies
• Transaction history — deposits, withdrawals, and betting activity

2.3 Information Received from Third Parties

In some cases we may receive limited information from identity verification service providers or payment processors. This information is used only to confirm your identity and prevent fraudulent activity.

8upd does not sell, rent, or give away your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Trusted technology partners and payment processors that help operate our services — such as bKash, Nagad, Rocket, or Upay — may receive the minimum necessary information. These organizations work with us under strict confidentiality agreements and may use information only for specified purposes.

4.2 Legal Obligations

Where required by applicable laws, regulations, or court orders in Bangladesh, 8upd will be obliged to disclose information. In such cases we will generally try to notify you, unless legal restrictions prevent this.

4.3 Fraud Prevention

Information may be transferred to relevant authorities to prevent money laundering, fraud, or other illegal activity.

8upd has adopted industry-standard security measures to protect your personal and financial information.

6.1 Technical Safeguards

• SSL encryption (SSL/TLS) — all data between your browser and our servers is encrypted
• All passwords are stored using strong hashing algorithms — no employee can see your password
• Servers are protected by firewalls and intrusion detection systems
• Regular security audits and vulnerability assessments are conducted
• Two-Factor Authentication feature

6.2 Organizational Safeguards

• Only authorized employees receive limited access to necessary information
• Employees receive regular privacy and security training
• All staff are employed under strict confidentiality agreements

6.3 Response to Security Breaches

If a data breach occurs, we will notify affected users as quickly as possible and take immediate steps to minimize harm. Our incident response team is on standby at all times.

We retain your information only for as long as necessary:

• Information for active accounts is retained while the account remains open.
• After an account is closed, financial transaction records are retained for the period required by applicable regulations.
• Identity verification (KYC) documents are retained in accordance with applicable regulations.
• Support conversation records are kept for a limited period to ensure service quality.
• Log files for fraud prevention are retained for a limited period.

Once the retention period ends, information is securely and permanently deleted or anonymized.

8upd reserves the right to update this privacy policy from time to time. The policy may be updated in response to service changes, technological developments, or legal requirements.

For significant changes we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A notification will be displayed when you log in to the platform.
• The "Last Updated" date at the top of this page will be changed.

Continued use of the platform after changes will be considered as your acceptance of the updated policy. If you do not agree with the changes, please request to close your account.